Question 1

How does it connect to my devices when I'm away from home?

Accepted Answer

Harbor uses Tailscale, a widely-used networking service built on WireGuard. You install the free Tailscale app once on each device. In most setups your phone talks directly to the dock over an encrypted tunnel, with nothing in between. When a direct connection isn't possible (some mobile carriers, restrictive wifi), Tailscale relays the encrypted traffic — they can see that you connected, not what you sent. Harbor's servers are never in the data path; we don't see your files at any point.

Question 2

Does it work on iPhone, Android, and desktop?

Accepted Answer

Yes. Mac, Windows, Linux, iPhone, and Android all work. Once you install Tailscale on your device, the dock appears like a local server. Open any browser, type its name, and your files are there.

Question 3

What happens if my home internet goes down?

Accepted Answer

Devices on your home Wi-Fi can still access the dock normally. It is a local network device first, remote second. Remote access from outside the home pauses until your internet returns, the same as any home server. Your files are never lost; they live on your drive.

Question 4

What's in the box?

Accepted Answer

The Harbor Dock itself, a small low-power device, plus a power adapter, an Ethernet cable, and a quick-start card. You bring your own USB drive (any size, any brand).

Question 5

What size USB drive can I use?

Accepted Answer

Any standard USB drive works. Common sizes range from 1TB to 20TB. Use one drive for personal storage, or pair two docks (one at home, one at a friend's or family member's place) for automatic encrypted off-site backup.

Question 6

What happens if the drive dies?

Accepted Answer

A single dock with a single drive has the same failure profile as any single-drive setup: if the drive fails, what was on it is gone. Harbor isn't a RAID array; we don't pretend it is. The intended pattern for anything you can't afford to lose is two docks at two locations, syncing to each other. That's the off-site backup story. If you only buy one dock, treat it like you'd treat any external drive holding important files: keep a separate copy of the photos and documents you can't replace.

Question 7

How much power does it use?

Accepted Answer

It's a low-power ARM device designed to run 24/7, like a Wi-Fi router. The impact on your electricity bill is minimal, closer to a smart hub than a desktop computer.

Question 8

Will it be open source?

Accepted Answer

Yes, that's the plan. The dock software and companion tools will be open for anyone to audit, build, or fork. You probably won't ever need to look at the code, but knowing the option exists is the difference between owning your storage and renting it.

Question 9

What if Harbor Dock the company disappears?

Accepted Answer

Your drive keeps working. Files are stored in standard formats. Plug the drive into any computer and read them directly. Tailscale is independent infrastructure that keeps running without us. You are never stranded.

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